Return Policy

TreguShqip is an online marketplace where independent stores sell their own products. We want you to be happy with every purchase. This policy explains when and how you can return an item and receive a refund or exchange.

Return window

You may request a return within 14 days of receiving your order, unless a longer period is required by applicable consumer law or stated on the product page. Some categories may have different terms, which are noted at the point of purchase.

Conditions for a return

To be eligible, items should generally be:

• Unused and in the same condition in which you received them;
• In their original packaging, with tags and accessories included;
• Accompanied by proof of purchase (your order number or receipt).

Items that can't be returned

For hygiene, safety, or practical reasons, the following are usually non-returnable:

• Perishable goods, personalised or made-to-order items;
• Opened personal-care, cosmetic, or hygiene products;
• Gift cards and downloadable or digital products;
• Items marked as final sale on the product page.

How to start a return

1. Contact us through the Customer Support page (or open a support ticket from your account) with your order number and the reason for the return.
2. Our team, together with the relevant store, will confirm eligibility and share return instructions.
3. Pack the item securely and send it back using the method provided.

Refunds

Once the returned item is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method. The time it takes to appear depends on your bank or card provider. Original shipping charges may be non-refundable except where the return is due to our error or a defective item.

Exchanges

If you'd like a different size, colour, or variant, the fastest way is usually to return the original item for a refund and place a new order, subject to availability.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with your order number and a photo. We'll arrange a replacement or refund at no extra cost to you.

Marketplace note

Because orders are fulfilled by independent stores, some return steps (such as the return address) are coordinated with the seller. TreguShqip helps mediate to ensure a fair outcome consistent with this policy and applicable law.

Contact

Questions about a return? Reach us at support@tregushqip.com or through the Customer Support page.