Politika e Privatësisë

This Privacy Policy explains how TreguShqip (the "Platform", "we", "us") collects, uses, and protects your personal data when you use our website and services.

1. Information we collect

• Account details — name, email address, phone number, city, role, and, for stores and delivery companies, business details you provide.
• Sign-in with Google — if you register or log in with Google, we receive your name, email address, and profile photo from your Google account to create and identify your account. We do not receive your Google password.
• Order information — items purchased, delivery address, and order history.
• Payment information — payments are handled by our payment processor (Stripe). We do not store full card numbers; we receive limited confirmation data to manage your order.
• Usage data — device, browser, and interaction data, including cookies and similar technologies used to run and improve the Platform.

2. How we use your information

• To create and manage your account and authenticate you;
• To process, deliver, and support your orders;
• To communicate with you about orders, requests, and service updates;
• To operate, secure, and improve the Platform;
• To comply with legal obligations and prevent fraud or abuse.

3. Legal bases

Where applicable, we process personal data to perform our contract with you, to comply with legal obligations, for our legitimate interests in operating a safe and effective marketplace, and with your consent where required (for example, certain cookies or marketing messages).

4. Sharing your information

We share personal data only as needed, including with:

• Stores fulfilling your order, and delivery partners completing your delivery;
• Service providers such as our payment processor (Stripe) and Google sign-in;
• Authorities where required by law or to protect rights and safety.

We do not sell your personal data.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences (such as language and cart), and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data retention

We keep personal data for as long as your account is active and as needed to provide services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

7. Security

We use appropriate technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information and limit access to it.

8. Your rights

Subject to applicable law, you may have the right to access, correct, delete, or export your data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. You may also update many details directly in your account.

9. Children

The Platform is not directed to children under the age required by local law to consent to online services, and we do not knowingly collect their data.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Significant changes will be communicated where appropriate.

11. Contact

For privacy questions or requests, contact us at support@tregushqip.com or through the Customer Support page.