Help Center
Customer Support
Questions about an order, a return, or your account? We're here to help. Reach us through any of the channels below, or open a support ticket and our team will get back to you.
🕘
Hours
Monday–Friday, 09:00–17:00 (CET). We reply within 1 business day.
Need a hand with an order?
Open a ticket and include your order number for the fastest help.
Popular help topics
- Orders & tracking — Check your order status and delivery updates from your account.
- Shipping & delivery — Delivery is handled per store; timelines and fees are shown at checkout.
- Returns & refunds — See our Return Policy for windows, conditions, and how to start a return.
- Payments — Payments are processed securely. If a charge looks wrong, contact us with your order number.
- Account & privacy — Manage your details in your profile. Read how we handle your data in our Politika e Privatësisë.
Frequently asked questions
How do I track my order?
Once your order ships, you can follow its status from My Orders in your account. You'll also receive notifications as it moves through processing and delivery.
Can I return an item?
Yes, within the return window described in our Return Policy, provided the item meets the stated conditions. Start a return by contacting us with your order number.
When will I get my refund?
Approved refunds are issued to your original payment method. Processing times depend on your bank or card provider, typically a few business days after we receive the returned item.
My item arrived damaged or wrong — what now?
We're sorry about that. Contact us within 48 hours of delivery with your order number and a photo, and we'll make it right.
How do I sell on the platform?
Create an account and choose the Business role during registration. Your store is reviewed before it goes live.